Uber is rolling ChatGPT Work out to all 30,000 employees

From pilot to company-wide access

ChatGPT Work was introduced in July as an enterprise AI agent for different kinds of work. Uber began its pilot earlier this year with employees from finance, operations and product development.

About 80% of the first users were not engineers, according to Uber vice president of engineering Sumant Sukumar. They used the tool to analyze operational data and identify trends, adapt training materials for different markets and languages, and build personalized interactive dashboards.

Earlier this year, Uber also brought 30 AI engineers together with teams from across the company for two weeks to automate key parts of their work. The exercise was intended to show what becomes possible when technical expertise meets detailed knowledge of a job.

What Uber will measure

Uber plans to give employees access while leaving teams room to experiment. It says it will track how staff use ChatGPT Work, which workflows they build and whether the technology helps them work more effectively. Sukumar said the results will influence how Uber adopts AI across different parts of its business.

The company did not disclose what the wider rollout will cost. It also said OpenAI worked closely with Uber on integrating the chatbot.

The rollout is also a test

My read is that Uber is treating adoption itself as something to measure, rather than presenting the deployment as proof of productivity gains. That makes the unanswered question less about how many employees get access and more about what Uber will count as evidence that the tool is improving work.

The rollout also gives OpenAI a large corporate deployment as it pushes further into business customers and competes with Anthropic. But access across 30,000 employees is a starting point, not a result: Uber’s own account leaves the value of the investment to be established through the workflows and effectiveness it tracks.